Privacy Policy

1. Who we are

Deva Reverie is a jewellery retail business operating in the United Kingdom.

The data controller responsible for your personal information is:

Legal business owner: [YOUR FULL LEGAL NAME]
Trading name: Deva Reverie
Business address: [YOUR BUSINESS CORRESPONDENCE ADDRESS]

Email: hello.devareverie@gmail.com

2. Information we may collect

Depending on how you interact with our website, we may collect:

• Your name.
• Your email address.
• Your billing and delivery addresses.
• Your telephone number, if provided.
• Details of products ordered and purchases made.
• Messages and enquiries you send to us.
• Relevant technical information, such as IP address and website usage information collected through our hosting services.

We only request personal information that is relevant to providing our services and operating our business.

3. How we use your information

We may use personal information to:

• Process and manage customer orders.
• Arrange delivery of purchased jewellery.
• Respond to customer enquiries.
• Provide order and dispatch updates.
• Handle returns, refunds and complaints.
• Maintain appropriate business and financial records.
• Protect our website and help prevent fraud.

4. Our lawful reasons for using information

We rely on appropriate lawful bases under applicable UK data protection law.

These may include:

• Contract: to process and fulfil orders you place with us.
• Legal obligation: to maintain records and comply with applicable legal requirements.
• Legitimate interests: to respond to enquiries, maintain website security and operate our business responsibly.
• Consent: where you choose to receive marketing communications or where consent is required for optional cookies.

5. Payments and payment security

When card payments become available, payments will be processed through our selected payment provider.

Our planned payment provider is Stripe. Where Stripe handles card payments, customers' sensitive card details will be processed by Stripe rather than stored directly by Deva Reverie.

We will update this policy to reflect the actual payment arrangements before accepting customer payments.

6. Sharing your information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted service providers, including:

• Website hosting and technical service providers.
• Email service providers.
• Payment processing providers.
• Delivery and courier companies.
• Professional advisers and authorities where legally required.

Service providers should only receive information necessary to perform their services.

7. How we protect your information

We take appropriate steps to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

These measures may include secure systems, restricted access and appropriate security arrangements with our service providers.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for financial, accounting, legal or regulatory requirements.

When information is no longer required, we will take appropriate steps to securely delete or dispose of it.

9. Cookies and website technologies

Our website may use essential technologies required to provide its basic shopping functionality and maintain security.

If we introduce optional analytics or marketing cookies, we will explain their purpose and obtain consent where required.

10. Your privacy rights

Depending on the circumstances, you may have rights to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to certain uses of your information.
• Request transfer of information where applicable.
• Withdraw consent where consent is the lawful basis.

To exercise your rights, please contact us using the email address below.

11. Contacting us about privacy

For questions about this policy or how we handle your personal information, please contact:

12. Making a complaint

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).